Privacy Notice for oliver-twist.com

This Privacy Notice explains how House of Oliver Twist A/S processes your personal data. The Privacy Notice applies to personal data submitted to us or collected by us through www.oliver-twist.com (“the website”).

We are the data controller – how do you contact us?

House of Oliver Twist (“Oliver Twist”, “us”, “our”, “we”) is the data controller for the processing of the personal data received about/from you. You will find our contact information below.

House of Oliver Twist A/S (Herman Krügers Eftf. A/S)
Børstenbindervej 1
DK-5230 Odense

Tel: +45 66 15 71 17
E-mail: info@oliver-twist.dk
Corporate ID no.: 49298218

Purposes of using personal data

When you visit our website, we collect information about you and your use of our website. We also collect cookies.

We process your personal data for the following purposes:

• Customer service and support
• Website optimization and statistics for the website use

Below you will find more information about the purpose, including the legal basis for our processing.

For those who contact our Customer Service

What types of personal data do we use and why do we use your personal data?

When contacting our Customer Service, we process the personal data submitted by you with the purpose of managing your inquiry. We have the legal right for such processing and your legitimate interest in handling your case. Furthermore, your data may be processed to fulfil our legal obligations, including the legislation such as the “Product Safety Act”

How long do we keep your data?

We will keep your data as long as the case (claim, complaint, etc.) is in progress and will delete such data 2 years from the expiry of the claim’s processing, see Sale of Goods Act.
We may also store your personal data for a longer period of time, if this will be necessary in order to comply with a legal obligation requiring processing under applicable law or requiring us to determine, enforce or defend the legal requirements.

For those who visit our website

What types of personal data do we use?

We use the following categories of personal data:
• Cookie data
• IP address

Why do we use your personal data?

When you visit our website, we collect data about your IP address (see also our cookies policy). We use third party cookies to collect and save your data when you visit our website. Such data is collected with the purpose of optimizing the user experience on our website. In addition, such data is used to prepare statistics for the use of the website. The legitimate reason for such processing is our legitimate interest in having a well-functioning website.

How long do we keep your data?

Your data will be automatically deleted from Google after 50 months. However, the registered and saved data will be retained by Oliver Twist as long as this is beneficial, and as long as thus is necessary, however, in compliance with the applicable legislation. After that, all data be deleted. This takes place without notice.
We may also store your personal data for a longer period of time, if this will be necessary in order to comply with a legal obligation requiring processing under applicable law or requiring us to determine, enforce or defend the legal requirements.

Disclosure of your personal data

Only employees who have a need to access your personal data with the purpose of carrying out their work will have access to such data. Your personal data forwarded to third parties, will be used only to offer you the above services or if required by law.

Oliver Twist discloses your personal data to the following categories of recipients:

• Web agencies
• Google
• Content Management Systems
• Public authorities

Our partners and suppliers must comply with Oliver Twist’s instructions regarding storing and processing of such personal data. We are responsible for ensuring that the storage and processing is in accordance with data protection legislation.

Oliver Twist is also entitled to share your personal data with other companies that are processing your personal data independently, without being able to control how such personal data is processed. An example is represented by companies that handle consignments of goods. We only provide your data to such companies with the purpose of fulfilling our obligations to you. When your personal data is shared with such companies, acting as independent personal data officers, your personal data will be handled in accordance with the data contained in the Company’s Personal Data Policies.

Oliver Twist is also entitled to share your personal data with authorities. We will only do this pursuant to the law or in case of suspicion of a crime.

Transfers of personal data outside the EU/EEA

Your personal data will basically be processed within the EU/EEA, but can also be transferred to a non-EU/EEA country such as USA. We never transfer data to non-secure third countries.
Oliver Twist processes your personal data to a third country if there are legal reasons and sufficient guarantees that your personal data will be processed legally. Oliver Twist will take all relevant legal, technical and organizational measures to ensure that your personal data is processed in a safe manner and with an appropriate level of protection comparable to and at the same level as the protection in the EU/EEA countries.

Your rights

Below you can find more information on your right to rectification, deletion, limitation and objection.
If you want to use your rights, please contact us.

Right to acces information (inscribed)

You are entitled to access the data processed by us about you, as well as a number of additional information.

Right to rectification (correction)

You are entitled to receive incorrect information about yourself. You also have the right to have your data supplemented with additional data if this will make your personal data more complete and/or updated.

Right to erasure

In some cases, you are entitled to delete data about you before our general deletion occurs.

Right to restrict processing of your personal data

You may, in certain cases, have the right to restrict the processing of your personal data. If you are entitled to limited processing in the future, we may only process the data – except for storage – with your consent or for the purpose of determining, enforcing or defending legal claims, or for protecting a person or important social interests.

Right to object to our processing of personal data

In some cases, you are entitled to object to our or otherwise legitimate processing of your personal data.

Right to data portability

In certain cases, you are entitled to receive your personal data in a structured, commonly used and machine-readable format and to transfer such personal data from one data controller to another without any hindrance.

How to exercise your rights

Use your rights by contacting the data controllers on the above contact information, or by writing to info@oliver-twist.dk. Conditions or restrictions may be applicable for these rights. Therefore, you may not be able to have the right to data portability in the specific case – it depends on the specific circumstances associated with the processing activities.

Complaints

You are entitled to file a complaint with the Data Protection Authority if you are unhappy with our processing of your personal data. You will find the Data Protection Authority’s contact information at https://ico.org.uk/.

Updates to our Privacy Notice

We reserve the right to change our Privacy Notice at any time and, if so, provide notice on the website with appropriate notice and/or on the individual services, where appropriate.

Cookie Policy

Introduction

This website uses “cookies”. A cookie is a text file stored on your computer, mobile or similar with the purpose of recognizing it, remembering the settings, performing the traffic measurement and statistics as well as targeting and managing the content in terms of frequency. Cookies cannot contain malicious code such as viruses.

Saving your settings

We use cookies with the purpose of remembering you when you visit our website again and for remembering the pages and the special settings you may have chosen – we may use that information to personalize the content shown to you or to prevent a pop-up from appearing twice, for example. We detect the type of browser you are using and your IP address.

The purpose is to optimize the user experience and the website’s function, prepare statistics on the use of our website. Our legal basis for this processing is your consent to such cookies.

We use third party cookies put through your use of our website. These range from long-term cookies (to remember you and your preferences) to short-term or session-based cookies that expire when you close your browser window.

We may use other third-party cookies (set from other websites, such as Google) to collect and store statistics on your browsing patterns or website behaviour and build a demographic profile. The data is collected along with other visitors’ data for the purpose of forming a collective analysis report. It is important to note that this data is used only for reporting/statistical purposes.

Overview of cookies

Google Analytics / Tag Manager (third party cookie)

Oliver Twist uses Google Analytics and Google Tag Manager. These use cookies with the purpose of showing how visitors interact with our website. The information generated by these cookies, including your IP address, is stored on Google’s servers in the U.S.

What happens if I don’t accept the use of such cookies?

You are not required to accept cookies from our site, and most browsers allow you to reject them. If you do not agree with such collection of data, delete your cookies and avoid further use of the website. If you delete or block cookies, you may be prevented from using the website and several content cannot be accessed

 

Last updated on July 19, 2018

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