When contacting our Customer Service, we process the personal data submitted by you.
The purpose of us processing your personal data are that we shall be able to manage your matter.
The legal basis for processing is our legitimate interest in handling your matter and in providing you with good service. Furthermore, your data may be processed to fulfil our legal obligations, including legislation such as the “Product Safety Act”.
We save your data as long as the matter (claim, complaint, etc.) is in progress and will delete such data two years from the expiry of the matter’s processing.
We may also save your personal data for a longer time if it is necessary to establish, enforce, or defend legal claims.
Oliver Twist may share your personal data with other companies within the group in which Oliver Twist is included, as well as with collaborating partners, for example when providing IT services. These recipients only process your personal data on our behalf and in accordance with our instructions. Oliver Twist takes all appropriate legal, technological and organizational measures to ensure that your personal data is processed securely, and with an adequate level of security when transferring to, or sharing with, selected recipients of this kind.
Oliver Twist may also share your personal data with other companies who process your personal data independently, outside of our control. We only share your information with these companies in order to fulfill our commitments towards you. When your personal data is shared with these companies, which are independent controllers, your personal data is processed in accordance with what is outlined in these companies’ privacy notices.
Oliver Twist may also share your personal data with government agencies if we are obligated under the law to do so, or on suspicion of criminal activity.
Your personal data will primarily be processed within the EU/EEA, but may also be transferred to a country outside the EU/EEA, such as the United States, for example, if we share your information with other companies within the group in which Oliver Twist is included.
Oliver Twist will only transfer your personal data to a country outside the EU/EEA if there are legal grounds to do so and sufficient guarantees that your personal data will be handled in a lawful manner. In such cases, Oliver Twist takes all appropriate legal, technological and organizational measures to ensure that your personal data is processed securely, and with an adequate level of security comparable to the level of protection offered within the EU/EEA.
Oliver Twist takes the security measures needed to protect your personal data.